Frequently Asked Questions

1. What services do you offer?

We specialise in luxury watch sourcing, selling, and private client consultations. Whether you're looking to buy a specific watch, sell your timepiece discreetly, or access expert guidance, we provide a trusted, personalised service from start to finish.

2. How does the sourcing process work?

Simply submit an enquiry with the watch you’re looking for. We will then search through our private network of trusted dealers, wholesalers, and private collectors. Once a match is found, you'll receive a quote, condition report, and expected delivery timeframe before committing.

3. How do I sell my watch through you?

You can submit your watch via our Sell Your Watch form. Provide details such as brand, model, condition, and photos. We will review the information, contact our network, and provide you with an accurate market valuation and offer.

4. How long does sourcing usually take?

Most watches are sourced within 24–72 hours, depending on rarity, condition, and market availability. Rare or highly sought-after pieces may take longer, but we will keep you updated throughout the process.

5. Are your watches authentic?

Yes. Every watch we source or sell is guaranteed 100% authentic and undergoes verification through our trusted dealer network. We do not handle replicas or modified pieces.

6. Do you offer warranties?

Warranty availability depends on the specific watch. Many modern pieces still come with a manufacturer’s warranty. Pre-owned watches may include a dealer warranty. This will be clearly disclosed before purchase.

7. How do payments work?

We support multiple secure payment options including bank transfer, card payments (via Stripe). For high-value transactions, bank transfer is recommended for speed and security.

8. Do you offer international sourcing or shipping?

Yes. We work with clients worldwide. International shipping is fully insured and handled through trusted logistics partners. Customs and import fees may apply depending on your country.

9. What fees do you charge?

Our sourcing service operates on a transparent, commission-based model. Our fee is included within your final purchase price. Selling fees vary depending on watch value and market demand.

10. How do I know I can trust the process?

We operate with full transparency, providing condition reports, proof of authenticity, secure payments, and clear communication at every stage. Our business is built on trust, reputation, and long-term client relationships.

11. Can I request a watch that isn’t in your catalogue?

Yes! Our catalogue showcases what is currently available, but we can source any watch that exists on the market, including rare, discontinued, and hard-to-find models.

12. Do you offer in-person appointments?

Yes, private appointments are available for verified clients. This can be arranged depending on availability and location.

13. What happens if the watch I want cannot be sourced?

If we cannot find the watch within the agreed timeframe, we will discuss alternatives, suggest similar models, or continue the search based on your preference.

14. Can you help me understand the market or watch values?

Absolutely. We offer consultation on market trends, investment potential, resale values, and collector insights, whether you're new to watches or an experienced collector.

15. How do I get started?

Submit a sourcing request or sell-your-watch enquiry through our website. A member of our team will contact you shortly with next steps.